What qualities employers are looking for in employees
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In today's world, machines are replacing a lot of things. The great news is it is making our lives more accessible daily. The bad and sad news is that some things are being replaced, leaving many people without work.
In this blog I’d like to talk about some of the skills and quality employers typically look for, no matter the role you apply for. I aim to help you strengthen these qualities to make you more valuable to employers.
The soft skills that are most valued in today’s workplaces might not be so apparent if you’ve never looked into them, but they are the following:
Communication
Communication is a crucial soft skill that employers value highly. Effective communication is essential for conveying information clearly to clients or customers in roles like virtual assistants or call centre agents. Strong verbal and written communication skills can help build rapport, resolve issues efficiently, and ensure that tasks are completed accurately.
Creativity
While it might not be the first skill that comes to mind for these roles, creativity is increasingly important in today's job market. In a BPO or virtual assistant role, creativity can manifest in finding innovative solutions to problems, thinking outside the box to improve processes, or suggesting new ideas to enhance customer experience. Employers appreciate candidates who can bring fresh perspectives to the table.
Complex problem-solving
BPO and call centre roles often involve dealing with complex issues and challenges. Employers look for candidates who can analyse problems analytically, break them into manageable parts, and develop practical solutions. Navigating intricate problems demonstrates resourcefulness and adaptability, which are highly valued in fast-paced environments.
Interpersonal skills
Strong interpersonal skills are essential in roles that involve constant interaction with clients or team members. This includes building relationships, collaborating effectively, and navigating different personalities and communication styles. Employers seek candidates who can work well in teams, resolve conflicts diplomatically, and maintain positive professional relationships.
The top skills employers are looking for
Accountability
Employers highly value accountability in their employees. It means taking ownership of one's actions and responsibilities, being reliable, and delivering results consistently. In a BPO or virtual assistant role, accountability is crucial for meeting deadlines, fulfilling client expectations, and ensuring quality work.
Resilience
Resilience is the ability to bounce back from setbacks, adapt to changes, and persevere in facing challenges. In the dynamic environment of BPOs or call centres, where workloads and client demands can fluctuate, resilience is key to maintaining productivity and morale.
Initiative
Being initiative is the willingness to take action and drive tasks forward without being told. Employers value employees who show initiative by proactively identifying and addressing issues, seeking out improvement opportunities, and contributing ideas to enhance processes or services.
Reasoning
Reasoning skills involve analysing information, making logical connections, and drawing conclusions. In BPO or call centre roles, reasoning skills are essential for understanding complex problems, evaluating options, and making sound decisions that benefit both clients and the organization.
Social Influence
Social influence is persuading or influencing others' attitudes, behaviours, or decisions through effective communication and interpersonal skills. In customer-facing roles, such as in BPOs or call centres, social influence can help build rapport, manage conflicts, and positively impact customer interactions.
Critical Thinking
Critical thinking involves objectively analyzing information, evaluating its relevance and credibility, and using reasoning to form well-thought-out judgments or decisions. In BPO or virtual assistant roles, critical thinking is crucial for problem-solving, decision-making, and identifying opportunities for improvement.
Collaborative
Collaboration skills are essential for working effectively with others towards a common goal. In BPO or call centre settings, being collaborative means being able to communicate effectively, share ideas, and contribute to team success.
Creativity
Creativity involves thinking innovatively, generating new ideas, and approaching tasks from different perspectives. In BPO or virtual assistant roles, creativity can lead to more efficient processes, improved customer experiences, and innovative solutions to challenges.
Curiosity
Curiosity is the desire to learn, explore, and understand new things. In BPO or call centre roles, curiosity can drive employees to seek out new information, stay updated on industry trends, and continuously improve their skills and knowledge.
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